FAQ – Place an order online via credit card

Can I place an order online via credit card?
Yes, you can place an order online via credit card through our online store. This is the fastest and easiest way to purchase licenses for Nevron Software products.

When placing an online order, you will have to log into your account. If you are not logged-in, you will be prompted to Sign In or Sign Up for an account.

When you are selecting the products and the number of licenses, they will appear in your shopping cart. Once you are ready to order, click on the "Checkout" button. You will be re-directed to the secure site of our e-commerce provider (Authorize.Net), which handles payments on our behalf for your billing information. Your account in nevron.com will be automatically updated and you will be able to see the status of the order (pending or fulfilled).

You should receive 2 e-mails:
  • The first e-mail will be from Nevron, confirming that you requested to place an order by clicking the "Checkout" button. This e-mail does not confirm that your order has been accepted and that it will be processed.
  • The second e-mail will be sent once you fill in the required billing information and submit your order for processing. This e-mail will be from our payment service provider for confirmation of the order's successful transaction.
When will I receive my license key(s)?
After you complete the purchasing process you should receive a notification e-mail from Nevron Customer Service. This e-mail will include information about your account, the software download and license(s) details. All online orders are processed within the same business day. Because online orders are reviewed by our sales team, there may be a delay (up to 24 hours) before you receive your license details. Please allow for one business day purchase order processing time.

If you don't receive your license details within 24 hours, or if you need any assistance with the ordering process, please contact us with your details at: sales@nevron.com

What if there are problems with my purchase online order?
If questions or problems arise with your online order, a Nevron representative will attempt to contact you via the email or phone number provided in your nevron.com account. To ensure the process gets completed as soon as possible, make sure that the account information you provided is accurate.

Article ID: 168, Created On: 1/7/2011, Modified: 1/10/2011